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FAQ

How long ?

Our team of artists work as fast as possible but sometimes we are very busy, we aim to get your hand drawn digital Illustrations within 1-3 days (including weekends).

What currency does Gant Studio cost?

All prices in our store are in USD, but you can use our currency converter at the top right of all pages, when open on desktop!

How are Illustrations sent?

At the very least, your Illustrations will come to you as a DIGITAL by email in high quality for printing on a variety of materials and sizes.

How is the Illustrations sent

Your Illustrations will be digital so it will be email to you when it’s complete

What if I'm not happy with my illustrations?

Our artists are very talented and always do an amazing job, however, sometimes working from photos we lose the essence of the person and are always ready to make revisions and provide revision options on order. Because our portraits are custom made, personalized, made to order, our store has no set refund policy. For special situations, we allow revisions based on individual orders and scenarios. Customer satisfaction is our #1 goal so we will do everything we can to guarantee any necessary edits that follow our policies.

Do pets or object count as humans?

Pets are humans too! We offer to draw your loved ones furry in detail with accessories! Therefore, absolutely yes!

Can I do whatever I want with my Illustrations?

Yes, of course, unlike some, we don’t limit your Illustrations, it’s yours to do whatever you want.

Can you work from more than one photo of a person?

The more photos or descriptions the better! Make sure you are clear on how you want your illustration to be drawn in the image descriptions and leave the rest to us

What is the quality of the photo or descriptions I sent you?

The better the quality of the photo or descriptions, the easier it is for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we run into any problems.

Will I be charged for changes to my order once it has been made?

Customers are responsible for specifying all the details they want in their order in the order records. Any details that are not included in the order notes will be borne by our artist and will be charged an additional fee if the customer requires changes.