FAQ

How long ?

Our team of artists work as fast as possible but sometimes we are very busy, we aim to get your hand drawn digital portrait within 2-5 days (including weekends).

What currency does Gant Studio cost?

All prices in our store are in USD, but you can use our currency converter at the top right of all pages, when open on desktop!

How are portraits sent?

At the very least, your portrait will come to you as a DIGITAL by email in high quality for printing on a variety of materials and sizes.

How is the portrait sent

Your portrait will be digital so it will be emailed to you when it’s complete

What if I'm not happy with my portrait?

Our artists are very talented and always do an amazing job, however, sometimes working from photos we lose the essence of the person and are always ready to make revisions and provide revision options on order. Because our portraits are custom made, personalized, made to order, our store has no set refund policy. For special situations, we allow revisions based on individual orders and scenarios. Customer satisfaction is our #1 goal so we will do everything we can to guarantee any necessary edits that follow our policies.

Do pets count as humans?

Pets are humans too! We offer to draw your loved ones furry in detail with accessories! Therefore, absolutely yes!

Can I do whatever I want with my portrait?

Yes, of course, unlike some, we don’t limit your portrait, it’s yours to do whatever you want.

Can you work from more than one photo of a person?

The more photos the better! Make sure you are clear on how you want your illustration drawn in the image description and leave the rest to us

What is the quality of the photo I sent you?

The better the quality of the photo, the easier it is for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we run into any problems.

Will I be charged for changes to my order once it has been made?

Customers are responsible for specifying all the details they want in their order in the order records. Any details that are not included in the order notes will be borne by our artist and will be charged an additional fee if the customer requires changes.

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